- ‘us’ ‘we’ or ‘our’ means Bumpd Limited (ABN 51 650 794 522); and
- a reference to our website includes a reference to our web application, even though our web application is technically hosted on an external website provided by Checkbox Technology Pty Ltd (ABN 35 612 175 685) (‘Checkbox’).
Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.
What personal information do we collect?
We may collect the following types of personal information:
- mailing or street address;
- email address;
- telephone number and other contact details;
- age or date of birth;
- credit card information;
- your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
- details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
- any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information;
- information you provide to us through customer surveys; or
- any other personal information that may be required in order to facilitate your dealings with us.
How do we collect personal information?
We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:
- register on our website;
- communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites; or
- interact with our sites, services, content and advertising.
Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes:
- to enable you to access and use our website and/or services;
- to operate, protect, improve and optimise our website and/or services, organisation and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
- to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
- to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our partners that we think you may find interesting;
- to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our partners;
- to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
- to consider your application in relation to a job or position with us.
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised user insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.
Do we use your personal information for direct marketing?
We and/or our carefully selected partners may send you direct marketing communications and information about our services and products. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the contact us function or by using the opt-out facilities provided (eg an unsubscribe link).
To whom do we disclose your personal information?
- our staff and related bodies corporate;
- third party suppliers and service providers (including providers for the operation of our websites and/or our organisation or in connection with providing our products and services to you);
- professional advisers, dealers and agents;
- payment systems operators (eg merchants receiving card payments);
- our existing or potential agents or partners;
- our sponsors or promoters of any competition that we conduct via our services;
- anyone to whom our assets or operations (or any part of them) are transferred;
- specific third parties authorised by you to receive information held by us, including the Fair Work Commission; and/or
- other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
Please also refer to the Fair Work Commission’s privacy notice at https://www.fwc.gov.au/documents/documents/forms/form_f2-privacy.pdf.
Disclosure of personal information outside Australia
We may disclose personal information outside of Australia to our cloud provider (Google Workspace) whose relevant data centres are located in the United States and Europe.
We will take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.
Using our website and cookies
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we use Google Workspace Business as our cloud provider and undertake staff training in cyber security. However, we cannot guarantee the security of your personal information.
Our app is hosted on a platform provided by Checkbox. When you use the app, any information (including personal information) that you provide is recorded and stored by Checkbox in accordance with their policies. We have made our own investigations and are satisfied with Checkbox’s approach to data security. Further details are available at https://checkbox.ai/platform/security-and-trust/. However, we are not responsible for any data security breaches caused by any act or omission of Checkbox or its suppliers.
Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us using the contact us function. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the contact us function. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Effective: 1 October 2021